b) a telc exam
The cancellation of a telc exam is only possible up to 14 days (until 3.30 pm / UTC+1) before the exam date. Should this be the case, we will refund 80% of your exam fees.
Rebooking a telc exam is only possible once per person and free of charge, up to 14 days (until 3.30 pm / UTC+1) before the exam date.
We will not carry out a second change (rebooking, cancellation or courtesy). In this case you do get the 80% of the exam fee back by bank transfer. Kapitel Zwei does not cover transfer fees.
Rebooking or cancellation after the deadline is no longer possible. In this case, you are liable to pay the entire amount in full.
If you do not appear on the day of the exam day or have to leave during the exam time, this is only possible with a certificate on/for the exam day. You must submit it by the first Monday after the exam / two days after the exam. If the telc institute accepts the certificate, we offer two options:
a) A refund of 80% of your exam fees.
b) We will rebook you once only for another exam day. There will not be a second rebooking or goodwill action in any form. In this case, you will receive a refund of 80% of your examination fees.
Kapitel Zwei does not cover any transfer fees.
Submission of a medical certificate for the same exam is only possible a maximum of 3 times. We will not accept a fourth certificate, however, in that case we will refund 80% of your exam fees.