Terms & Conditions German language school Berlin

Terms & Conditions

Welcome to your German classes! Please take the time to thoroughly read our General Terms & Conditions. German general terms and conditions apply.

Kapitel Zwei. Deutsch-Sprachschule Berlin GmbH (limited liability company)

§1 No registration fee – Social Media

Kapitel Zwei doesn’t charge you any registration fee. Use your valuable time to write a feedback after your German course on social media platforms, (such as Google, Facebook, Twitter or Instagram, etc.) if you enjoyed the lessons, or if you liked the leachers and the school. You are free to write your text about our school, your German course or Berlin in any language. The text entries can be a post or a tweet as well. Please send us your input/article (as a link) via email.

§2 German classes

A minimum of five paying participants is required for German course to take place. If the necessary numbers failed to be recruited, “Kapitel Zwei. Deutsch-Sprachschule Berlin GmbH” reserves the right to:

  • either delay the start of the course
  • change the time of the sessions
  • shortening of the German language course
  • offer an alternative
  • cancellation and a refund of the course fee.

§3 Amendment or cancellation by Language School

“Kapitel Zwei. Deutsch-Sprachschule Berlin GmbH” will advise you of any change in date, duration or cancellation no later than two days prior to start of the course. If you disagree with any of the amendments made to the course, you shall be provided a full refund. The tutor has the right to arrange for alternative dates in consultation with the participants.

The offer of virtual classes is completely equivalent to the offer of real classes: same time, same duration, same period, same level, same content, knowledge of German at the end of the course identical to regular in-class lessons.

§4 Terms of payment

The course and accommodation fees as well as the cost for an optional cancellation insurance must be paid in full by yourself in advance, either in cash or by cash in the office or by bank transfer or PayPal. Payment by credit card (Visa, Maestro, MasterCard, American Express, VPay, Diners Club, etc.) is not possible! We do not accept any payments made by Western Union. Please inform yourself about any incurring bank charges for foreign transactions. “Kapitel Zwei. Deutsch-Sprachschule Berlin GmbH” will not bear any of these costs.

You will receive a booking confirmation for your class prior to payment.
You will receive an invoice/receipt after settlement of the charges.

§5 Your request for amendment or cancellation

Timely cancellation and rebooking

Terms & Conditions German language school Berlin


a) of the course

Cancellation of the course is only possible up to 14 days before the start of the course for a handling fee of 12% of the course price.

Rebooking the course is only possible once per person and free of charge up to 14 days before the course starts.

We will not carry out a second change (rebooking, cancellation or courtesy). In this case, you will receive a pro-rata refund of the amount already paid minus a processing fee of 12% of the course price – via bank transfer at your own expense.

If you want to cancel or rebook after the deadline, if you do not attend the course or if you need to leave the course during the term of the course, you must pay the total invoice amount in full, as far as you have not taken out our cancellation insurance.

Cancellation and refund of special offers is entirely excluded / not possible. Please see related T&Cs in your reservation email.

Terms & Conditions German language school Berlin


b) a telc exam

The cancellation of a telc exam is only possible up to 30 days before the exam date for a handling fee of 24% of the price of the exam.

Rebooking a telc exam is only possible once per person and free of charge, up to 30 days before the exam date.

We will not carry out a second change (rebooking, cancellation or courtesy). In this case, you will receive a pro-rata refund of the amount already paid minus a processing fee of 24% of the price of the exam – via bank transfer at your own expense.

Rebooking or cancellation after the deadline is no longer possible. In this case, you are liable to pay the entire amount in full.

If you do not appear on the day of the exam day or have to leave during the exam time, this is only possible with a certificate on/for the exam day. A reimbursement in the event of illness will be pro rata with a processing fee of € 26, as far as the telc Institute has accepted the certificate. The costs for the express evaluation are non-refundable, as the telc GmbH will witheld the fees.

Terms & Conditions German language school Berlin


c) the accommodation

Cancellation of the accommodation is only possible up to 30 days before the start of the course for a handling fee of 12% of the price of the accommodation.

Rebooking the accommodation is only possible once per person and free of charge, up to 30 days before the course starts.

We will not carry out a second change (rebooking, cancellation or courtesy). In this case, you will receive a pro-rata refund of the amount already paid minus a processing fee of 12% of the price of the accommodation – via bank transfer at your own expense.

If you do not stay in the accommodation or if you need to leave the accommodation during the term of the course, you must pay the total invoice amount in full. Cancellation insurance does not apply to our accommodations.


d) Special case “Visa”

If you do not receive your visa, you can cancel the course within 7 working days before the start of the course, stating your reasons. In this case you will receive a pro-rata refund of the course fee from the “Kapitel Zwei. German language school Berlin GmbH”, subject to a processing fee of 12% of the course price.

Cancellation of the accommodation is only possible up to 30 days before the start of the course for a handling fee of 12% of the price of the accommodation.

Each person can rebook twice in due time free of charge.

We will not carry out a third change (rebooking, cancellation or courtesy). In this case, you will receive a pro-rata refund of the amount already paid minus a processing fee of 12% of the course price (plus accommodation, if booked) – via bank transfer at your own expense.

If you do not attend the course or need to leave during the course, you must pay the total invoice amount in full, as far as you have not taken out our cancellation insurance.

§6 Cancellation insurance

You can take out a cancellation insurance. With this insurance “Kapitel Zwei” will refund you the total amount of the fees in case of no-show (until 1 day before the course starts). In case of premature termination (drop out of the course) you will get a proportionally refund depending on your real attendance.

The costs of cancellation insurance always amount to 12% of the value of the fees and is only valid in case of professional commitments, death or sickness in the family on presentation of a corresponding, official document.

Please note that the above insurance need to be taken out upon signing the contract. Payment needs to be made prior to the start of the course together with the course fees. It is not possible to take our insurance after the course has been paid for.

The cancellation insurance does not cover accommodation expenses.

§7 Intermittent attendance

Classes missed for personal reasons will not be reimbursed or replaced with alternative classes. Intermittent attendance might affect your participation at potential follow-up sessions and you might be required to undergo another placement test.

§8 Follow-up courses

Enrolment on a follow-up course and accommodation is not automatic. Subsequent courses and accommodation will need to be booked within the office opening hours before your requested language course is booked out. The payment must be made until the reservation date.

§9 Goodwill offers

Goodwill offers are limited to the month mentioned and in exceptional cases are valid for a maximum of 12 months after the first registration. If prices have changed in the meantime, the goodwill offers will also be adjusted accordingly.

Documents

§10 Visa

Once you have paid the course tuition for the first month, we will send you the official confirmation of course registration for the Embassy. This document also includes the reservation for all the follow-up courses and months. Should you need more months for your application, we can reserve the follow up courses for the next months. This corresponds to payment by instalments.

§11 Course confirmation

A free course confirmation is issued to every participant after completion of the classes.

§12 Private lessons

You must advise us of any cancellations or changes to an agreed private lesson no later than 24 hrs prior to start of the session. You will not be reimbursed for any unclaimed or cancelled private sessions.

§13 Liability

The participation in our courses and in our leisure program is at your own risk. “Kapitel Zwei. Deutsch-Sprachschule Berlin GmbH” cannot be held liable for any accidents, damages or cancellation of classes arising from force majeure. “Kapitel Zwei. Deutsch-Sprachschule Berlin GmbH” cannot be held legally responsible for lost, damaged or stolen property.

§14 Damage liability

If you have booked accommodation, you can be personally held liable for any damages which may arise during your stay. We reserve the right to charge a deposit. Furthermore you’re obliged to leave the rented room in a neat and tidy condition on the day of your move (which is always on a Friday). All rented items will have to be returned to their original location. Please note that you have to have left the apartment by 10am.

§15 Health and accident insurance cover

It is your personal responsibility to arrange for health and accident insurance cover as part of your stay in Berlin/Germany. “Kapitel Zwei. Deutsch-Sprachschule Berlin GmbH” recommends you to contact “Care Concept“.

§16 Registration

If you are younger than 18, your legal representative is considered as trading partner and hence will need to sign the registration contract on your behalf as well as provide us with his/her contact details.

§17 Minimum age & maximum age

The minimum age required for taking a language course is 16 years of age. There is no maximum age limit.

You can book accommodation including a German course through Kapitel Zwei, if you are at least 18 years old.

§18 Correctness of information

You hereby certify that the information in your application form are true and correct to the best of your knowledge. You will not be reimbursed the course fee if you have been misclassified based on incorrect information or due to any assistance provided during the placement test.

§19 National holidays

There are no lessons on German national and religious holidays.

§20 Books

Course books can be purchased in the office. Used books cannot be returned or exchanged. In some courses a small fee for copies is required in order to improve your German language.

§21 Pictures

Given to a prior announcement “Kapitel Zwei. Deutsch-Sprachschule Berlin GmbH” reserves the right to take pictures of study groups as well as individual learners during classes or extracurricular activities and use them for advertising purposes.

§22 Terms of use for W-LAN HotSpot of Kapitel Zwei

(Am Köllnischen Park 1, 10179 Berlin)

In this paragraph the pupil/teacher and all other users who will log in to the W-LAN of Kapitel Zwei, will be addressed as “user”

1. Privacy Policy

After signing in, the data traffic between the HotSpot of Kapitel Zwei and your device is transmitted unencrypted and does not guarantee the privacy and confidentiality of information. Sensitive material transferred over the Internet may be at risk of detection by a third party. It is your own responsibility to protect your data (by using a firewall, anti-virus software, regular data backup etc.) and to encrypt your data (eg https, VPN).

2. Misuse of the HotSpot by you

The HotSpot provider (Kapitel Zwei GmbH) appears as a neutral technical intermediary and has no control over transmitted contents. You are responsible for the Internet content that you are accessing over the hotspot and/or distributing or which you make available to the public. A content monitoring through the HotSpot provider does not take place. The user is obliged not to misuse the HotSpot.

Among others, misuses of the HotSpot are as follows:

  • violation of any patent, trademark, trade secret, copyright or other proprietary rights of any party, use of Peer-to-Peer Networks e.g. illegal file-sharing
  • Using the service to transmit/publish any material that, intentionally or unintentionally, violates any applicable local, state, national or international law, or any rule or regulations promulgated thereunder. And sending bulk and/or commercial messages and viruses.
  • publication of data which promotes or encourages illegal or socially unacceptable or irresponsible behaviour; including links to websites containing such content
  • violate the WiFi Network’s security or any third party’s system or network security by unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network (hacking)

Using the Service for any activity which adversely affects the ability of the system, network services or network equipment or structur of the hotspot server of the hotspot provider

3. Indemnification

You shall defend, indemnify and hold Kapitel Zwei GmbH harmless from and against, and shall promptly reimburse them for, any and all losses, claims, damages, settlements, costs, and liabilities of any nature whatsoever (including reasonable attorneys’ fees) to which any of them may become subject arising out of, based upon, as a result of, or in any way connected with, your use of the Wi-Fi System or any breach of this Agreement. Anyone who believes that there is or will be a violation of these terms of use, must direct the information immediately to the HotSpot provider

4. Miscellaneous

The above conditions define the hotspot usage between the HotSpot provider (Kapitel Zwei GmbH) and you as a user. Verbal collateral agreements do not exist. Law of the Federal Republic of Germany applies.
All users (including yourself) acknowledge and agree that Kapitel Zwei GmbH will log any internet activity for any IP/Mac address of any device (laptop, mobile/cell phone, tablet, etc) for the protection of this directive and the above-mentioned legal requirements Thus, the liability, of all of your activities mentioned under section 2, will be transferred to you as a user.